PSGSlot Privacy Policy

01 Introduction

This Privacy Policy ("Policy") is published by PSGSlot ("PSGSlot", "we", "us", "our"), the operator of the online gaming platform accessible at psgslot.cam, and applies to all individuals who access the Platform, register an account, or otherwise interact with PSGSlot's services ("you", "Player", "User").

PSGSlot is committed to protecting the personal data of its players in accordance with applicable data protection law. This Policy describes the types of personal data we collect, the purposes for which we process it, the parties with whom we may share it, and the rights available to you in respect of your personal data.

This Policy should be read in conjunction with PSGSlot's Terms & Conditions and Responsible Gambling Policy. All monetary references in this Policy are in Malaysian Ringgit (RM / MYR) unless otherwise specified.

02 Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact details, financial information, and online identifiers.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, or deletion.
• "Data Controller" means PSGSlot, which determines the purposes and means of processing your personal data.
• "Data Processor" means any third party that processes personal data on PSGSlot's behalf under a data processing agreement.
• "KYC Data" means identity and address verification documents submitted by a Player during the Know Your Customer process.
• "Cookies" means small data files placed on your device by the PSGSlot platform to support session management, functionality, and analytics.
• "Platform" means the PSGSlot website, mobile interface, and all associated digital services accessible at psgslot.cam.

03 Personal Data We Collect

PSGSlot collects personal data that is necessary to provide our gaming services, comply with regulatory obligations, and maintain the security of the Platform. The categories of personal data we collect are as follows:

PSGSlot does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where specifically required by a legal obligation (for example, responsible gambling assessments where a Player discloses a gambling-related health concern).

04 How We Collect Personal Data

PSGSlot collects your personal data through the following means:

4.1 Direct Collection

Information you provide directly when you: (a) register an Account on the Platform; (b) complete KYC verification; (c) make a deposit or request a withdrawal; (d) contact our customer support team; (e) participate in promotions or surveys; or (f) update your account profile or preferences.

4.2 Automated Collection

Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar technologies. This data is collected to ensure the security and proper functioning of the Platform and to produce aggregate, anonymised analytics that help us improve the player experience.

4.3 Third-Party Sources

In limited circumstances, PSGSlot may receive personal data from third parties, including: (a) payment service providers (for example, verification data associated with a DuitNow or FPX transaction); (b) identity verification service providers engaged to assist with KYC compliance; and (c) fraud prevention and anti-money laundering screening databases.

05 Purposes of Data Processing

PSGSlot processes your personal data for the following purposes, each of which is necessary for the legitimate operation of our gaming platform:

• Account Management: To create, maintain, and administer your PSGSlot account, including authentication and security.
• Service Delivery: To provide access to our games, sports betting markets, and live casino services, and to process your wagers, deposits, and withdrawals.
• Identity Verification (KYC): To verify your identity and age (21+) in compliance with applicable regulatory requirements and to prevent underage gambling.
• Payment Processing: To process deposits via Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and to execute withdrawal payments to your verified account.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, account compromise, money laundering, and other prohibited activities.
• Regulatory Compliance: To comply with applicable legal and regulatory obligations, including anti-money laundering (AML) record-keeping requirements.
• Customer Support: To respond to your queries, complaints, and formal dispute submissions.
• Responsible Gambling: To monitor player activity for indicators of problem gambling and to administer responsible gambling tools including deposit limits and self-exclusion.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve platform performance, game selection, and the overall player experience.
• Marketing Communications: To send you promotional offers and platform updates where you have provided consent. You may opt out of marketing communications at any time via your account settings or by contacting support.

06 Legal Basis for Processing

PSGSlot relies on the following legal bases to process your personal data, depending on the specific purpose:

• Contractual Necessity: Processing required to perform the contract between PSGSlot and the Player — including account operation, payment processing, and game provision.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC, AML obligations, and age verification.
• Legitimate Interests: Processing carried out in pursuit of PSGSlot's legitimate business interests, including fraud detection, platform security, and aggregate analytics, where such interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily in the context of marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

07 Data Sharing & Disclosure

PSGSlot does not sell your personal data. We may share your personal data with third parties only in the following circumstances:

7.1 Service Providers (Data Processors)

PSGSlot engages third-party service providers who process personal data on our behalf under written data processing agreements. These include payment gateway operators (including those facilitating DuitNow, FPX, and e-wallet transactions), KYC verification providers, cloud infrastructure providers, and customer support platform operators. All such providers are contractually required to process data only on PSGSlot's documented instructions and to apply appropriate security measures.

7.2 Legal and Regulatory Disclosure

PSGSlot may disclose your personal data to competent authorities, law enforcement agencies, or courts where required by law, court order, or regulatory direction. Where permitted, PSGSlot will endeavour to notify affected Players of such disclosures.

7.3 Fraud Prevention and AML

Personal data may be shared with fraud prevention databases and AML screening services as part of PSGSlot's obligations to maintain the integrity of the Platform and comply with anti-money laundering regulations.

08 Cookies & Tracking Technologies

PSGSlot uses cookies and similar technologies to operate and improve the Platform. The following types of cookies are deployed:

• Essential Cookies: Required for the Platform to function correctly. These include session authentication cookies and security tokens. These cannot be disabled without impairing Platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings and account display options, to personalise your experience.
• Analytics Cookies: Used to collect aggregate, anonymised data about how Players interact with the Platform. This data is used solely to improve Platform performance and does not identify individual users.

PSGSlot does not use third-party advertising cookies or cross-site tracking technologies. You may configure your browser to reject or delete cookies; however, disabling essential cookies will affect your ability to access and use certain Platform features, including account login.

09 Data Retention

PSGSlot retains personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The following general retention periods apply:

• Account and transaction records: Retained for a minimum of five (5) years from the date of the most recent transaction or account activity, in compliance with applicable AML record-keeping obligations.
• KYC documentation: Retained for the duration of the account and for a minimum of five (5) years following account closure.
• Customer support communications: Retained for a minimum of two (2) years from the date of the interaction.
• Technical and usage logs: Retained for up to twelve (12) months for security and fraud detection purposes.
• Marketing consent records: Retained until consent is withdrawn, plus a reasonable period thereafter for compliance record-keeping.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

10 Data Security

PSGSlot implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL / TLS encryption for all data in transit between your device and PSGSlot servers;
• Encryption of sensitive data at rest, including financial records and KYC documentation;
• Role-based access controls ensuring that PSGSlot personnel access personal data only on a strict need-to-know basis;
• Two-factor authentication (2FA) options available to all Players;
• Regular security assessments and penetration testing of Platform infrastructure;
• Secure destruction procedures for physical and digital data at end of retention period.

Whilst PSGSlot applies industry-standard security measures, no digital platform can guarantee absolute security. Players are encouraged to use strong, unique passwords and to enable 2FA on their accounts. If you suspect that your account has been compromised, please contact support at [email protected] immediately.

11 Your Privacy Rights

Subject to applicable law, you have the following rights in respect of your personal data held by PSGSlot:

• Right of Access: You may request a copy of the personal data PSGSlot holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: In certain circumstances, you may request deletion of your personal data. Note that this right is subject to legal retention obligations and may not apply where data is required for ongoing compliance or dispute resolution purposes.
• Right to Restriction of Processing: You may request that PSGSlot restrict the processing of your personal data in certain circumstances, such as while a rectification request is under review.
• Right to Data Portability: Where processing is based on your consent or a contract, and is carried out by automated means, you may request a structured, machine-readable copy of your personal data.
• Right to Withdraw Consent: Where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.
• Right to Object: You may object to processing carried out on the basis of PSGSlot's legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Privacy Rights Request" and your registered Account details. PSGSlot will respond within 30 days of receiving a complete request.

12 Children & Minors

PSGSlot's Platform is strictly restricted to individuals aged 21 years and above. PSGSlot does not knowingly collect, process, or retain personal data from persons under the age of 21.

All registration applications are subject to age verification checks during the KYC process. Where PSGSlot identifies or has reasonable cause to believe that personal data has been submitted by or on behalf of an individual under the age of 21, the associated Account will be closed immediately, all data will be securely deleted except where retention is required by law, and any balance within the Account will be handled in accordance with our Terms & Conditions.

If you are a parent or guardian and believe your child may have accessed or registered on PSGSlot, please contact us immediately at [email protected].

13 International Data Transfers

PSGSlot's primary operations are focused on serving Malaysian players. Where personal data is transferred to or processed by service providers located outside Malaysia, PSGSlot ensures that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection law.

Such safeguards may include contractual protections (data processing agreements incorporating standard contractual clauses), adequacy assessments, or other legally recognised transfer mechanisms. PSGSlot will not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate compensating measures.

14 Amendments to This Policy

PSGSlot reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. The date of the most recent revision is displayed at the top of this document.

Where amendments are material, PSGSlot will provide reasonable prior notice to Players via the Platform or their registered email address. Your continued use of the Platform following the effective date of a revised Policy constitutes your acknowledgement of and agreement to the updated terms.

We encourage you to review this Policy periodically to remain informed about how PSGSlot protects your personal data.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or PSGSlot's handling of your personal data, please contact our Privacy & Data Protection team through the following channels:

• Email: [email protected] — subject line: "Privacy Enquiry"
• Live Chat: Available 24/7 on the Platform in English, Bahasa Melayu, and Chinese
• Response Time: Privacy-related requests will be acknowledged within 3 business days and responded to in full within 30 days.

For responsible gambling enquiries, self-exclusion requests, or player protection matters, please visit our Responsible Gambling page.

For all other account or platform queries, please refer to our FAQ or review our Terms & Conditions.